Privacy Policy

Last Updated: October 28, 2026

Welcome to ERP Cakrawala Merdeka, accessible at https://erp.cakrawalamerdeka.com/. We respect the privacy of our users and are committed to protecting information collected through the use of our system.

This Privacy Policy explains what information we may collect, how we use and protect it, and the rights users may have concerning their personal information.

1. Information We Collect

Depending on how the system is used, we may collect the following categories of information:

Account Information: Names, email addresses, usernames, and authentication-related information.
Organization Information: Company details, departments, job titles, and other organizational information entered into the system.
Operational and Transactional Data: Information required to support the ERP system’s business functions.
Technical Information: IP addresses, browser types, device information, access timestamps, activity logs, and relevant diagnostic data.
Communication Information: Information provided when users contact system administrators or support personnel.

We aim to collect information that is relevant and reasonably necessary for legitimate operational purposes.

2. How We Use Information

Collected information may be used to:

Create, manage, and maintain user accounts.
Provide and operate ERP system features.
Manage user permissions and access controls.
Maintain system security and prevent unauthorized access.
Monitor technical issues and improve system performance.
Respond to inquiries, complaints, and support requests.
Comply with applicable legal obligations.

We seek to ensure that information is processed consistently with the purposes for which it was collected and applicable legal requirements.

3. Data Security

We implement reasonable technical and administrative safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no electronic system or method of data transmission can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their passwords and authentication credentials.

4. Sharing of Information

We do not sell users’ personal information. Information may be accessed or shared on a limited basis when necessary to:

Provide hosting, maintenance, security, or technical support services.
Comply with applicable laws or lawful requests from authorized authorities.
Protect the rights, security, and integrity of the system.
Support authorized services or integrations.

Third-party service providers are expected to handle information in accordance with applicable contractual obligations and data protection requirements.

5. Cookies and Similar Technologies

The system may use cookies or similar technologies to support login functionality, maintain user sessions, remember preferences, and improve system security and performance.

Users can manage cookies through their browser settings. Disabling certain cookies may affect the availability or functionality of some system features.

6. User Rights

Subject to applicable law, users may have the right to request access to, correction of, or deletion of their personal information, as well as to object to or request restrictions on certain processing activities where legally applicable.

Requests may be submitted to the system administrator or data controller through the official contact details provided on this website.

For security purposes, identity and authorization verification may be required before a request is processed.

Certain information may need to be retained to comply with legal obligations, address security concerns, or serve other legitimate purposes permitted by law.

7. Data Retention

Information is retained for as long as reasonably necessary to operate the system, fulfill the purposes for which it was collected, meet operational requirements, and comply with applicable laws.

When information is no longer required, it may be deleted, securely destroyed, or anonymized, subject to legal and technical limitations.

8. Children’s Privacy

This ERP system is intended for organizational a